Emergency/Incident Management 



The Axicom Site Management Centre is a fully staffed, state-of-the-art facility with highly trained staff that are focussed on keeping the sites safe and the customer networks running. 

If problems arise the SMC will respond quickly to any emergency or incident using protocols that have been tried and tested over many years. Axicom’s standard emergency response protocols include:

  • Risk review and mitigation
  • Disaster preparation & planning scenarios
  • Incident management & analysis based on industry protocols
  • Trouble ticket tracking
  • Technician and service personnel dispatch
  • Escalation and customer notification
  • Emergency power provision