Customer Portal

Find sites, submit and manage colocation applications and Structel projects – all in one easy to use platform

The Customer Portal digitises our colocation application process and provides intelligent real-time information and analytics. You can also submit Structel requests and track the status of your existing projects.

Our ultimate objective is to facilitate fast access to sites, providing accurate and detailed information that enhances your network deployment capability.

By utilising real-time site data, milestone tracking, notification of actions, customised reporting and digital document approval, the Customer Portal will give you the control, visibility and information you need to manage your network more effectively.


If you would like to submit a colocation application or Structel request but don’t have an account, please click here to request a new account.

Find Our Sites

A robust, faster and easier way to find the site you’re looking for. Find sites that match your criteria – search by geographic coordinates, carrier site ID, RFNSA ID, Axicom BUN, address, site type, distance or do a radius search.

Find Our Sites Image

Find sites that match your criteria

View or download site information and drawings

Add sites to new or existing colocation projects

Submit Your Colocation Applications Online

Submit applications faster with our intuitive online forms and access to our equipment database.

  • Create new projects and assign them to your vendor or agent
  • Add sites into projects to convert into applications
  • View your existing equipment on site
  • Create and test multiple configurations

Track and Manage Your Applications

Get full visibility of your application status as it progresses through each milestone. Access all correspondence and information relating to your application in a single location and get detailed reports through our customisable dashboard. Our built-in portal allows you to:

  • Track application milestone
  • Progress your applications faster through notifications of pending actions
  • Submit and approve documents and quotes online
  • Easily submit change requests any time

Submit Structel Requests

Submit Structel requests through the Customer Portal and track the status of your existing projects.

We’re here to support you

If you have any questions, please get in touch with our experienced team.


Axicom Co-location Coordinator

Optus applications :

Vodafone applications :

Telstra applications :

NBN applications :

E&G applications : and

All other enquiries :


Phone: 1800 006 667 | Email:


Axicom Site Management Centre

Phone: 1800 006 667 | Email:


Axicom Account Representative

Phone: 1800 309 578 | Email: